• Introduction to Flows

  A flow is a visual representation of conditional branch logic that's applied to your contacts once they enter it. Once a contact has entered a flow, they interact directly with its steps. Steps are composed of ActionSets and RuleSets, and determine the length of a flow, which can be as short as a single step or as long as you want. To create a flow, navigate to the "flows" tab and click the "Create Flow" button: (https://storage.crisp.chat/users/helpdesk/website/5f6775a4-dfb3-4f49-a992-7f1Some readers

• Helpful Links

  There are a bunch of resources related to UMConnect that you may find helpful. You will be see references to the same UMConnect platform using the name TextIt or Rapidpro. Technical Knowledgebase from Nyaruka - https://help.nyaruka.com/Some readers

• Messages Stuck in Outbox

  It's possible to sometimes get a message stuck in the "Outbox" folder the channel is not properly sending messages, and if there's a case where these messages are outdated and no longer need to be sent, you may want to force those messages to be cleared from the Outbox folder. To do this, you first need to remove the channel that it is intending to use. If you're using an Android phone for example, please disconnect the Channel by going to your account profile and then selecting the channel thaSome readers

• Adding a single new contact

  You can add contacts in a few different ways. Adding a single contact Select "Contacts" icon from the upper right icons On the left navigation panel, select "Add Contact". Important: When you input the phone number, make sure it is in the international standard form and not in a local format, which means making sure the country code is included. For full name, you have the choice to include a title, for example: Rev. John Wesley (https://storage.crisp.chat/users/helpdeskSome readers